Shipping policy

Hey JD when will I get my awesome stuff?

The estimated delivery time frames are:

For customers in VIC - approximately 3 - 5 working days;

For customers in NSW, SA, ACT - approximately 4 - 8 working days;

For customers in QLD, NT, WA and TAS - approximately 7 - 10 working days.

For other Locations: 5 - 10 working days

Due to the Covid-19 pandemic, the estimated delivery time might varies as per the carrier:

 

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 0-1 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated

Order Cutt-off, Handling & Transit time

Our order cutt off time is 11:00 pm as per Australian eastern standard time.

Our order handling time Takes 0 - 1 days between monday - friday.

Transit time generally varies between 1- 10 days depending upon locations of customer.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel must be resent.