Shipping & Delivery

Shipping & Delivery

Hey JD when will I get my awesome stuff?

The estimated delivery time frames are:

Off season

For customers in Victoria, approximately 3-8 working days;

For customers in NSW, SA, ACT, and QLD, approximately 5-10 working days;

For customers in WA, NT, and TAS, approximately 7-14 working days.

Peak season

For customers in Victoria, approximately 8 - 13 working days;

For customers in NSW, SA, ACT, and QLD, approximately 10 - 15 working days;

For customers in WA, NT, and TAS, approximately 12 - 19 working days.

 

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working days after receipt of cleared payment).

Our delivery partners and ourselves cannot guarantee a delivery on any specific dates or times as this is not something under our control.

Due to ongoing COVID restrictions placed in different states and natural disasters from time to time, delivery time frames can be affected. Your patience in such circumstances would be highly appreciated.

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate address

If there are any address discrepancies with your order and the product is returned to us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

A notification will be left in the mailbox to pick up your parcel at your local post office if you are not present when the order is delivered by Australia Post.
If your item is being delivered by Aramex or Allied Express, arrangements will be made in advance to deliver your item at your convenience.
A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, kindly ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel must be resent.

The expected time delivery provided by each courier partner is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within time frame specific for your state, kindly contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times 

Undeliverable Postcodes

We try our best to deliver products Australia wide. However, there are still a few postcodes that are undeliverable for some products. An extra shipping fee will be charged for some products if the order can be delivered. Those orders with no shipment service will be cancelled and refunded automatically with email notification. Kindly contact customer service for more information if you need the item to be delivered to remote areas to ensure your order to be processed successfully.